Terms & Conditions

Last Updated: 20 May 2026


Welcome to Holidays Budget, an international online travel agency (“OTA”) serving customers across the United Kingdom, Pakistan, and worldwide destinations through secure travel booking and customer support services.


These Terms & Conditions (“Terms”) govern your access to and use of our websites, mobile applications, booking platforms, customer support services, and travel-related products and services.


By accessing our platform, creating an account, making a booking, or using our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms.


If you do not agree to these Terms, you must not use our services.


1. Company Information


Holidays Budget is operated by Sky Travel Ltd, a company registered in England and Wales.


Registered Company Name: Sky Travel Ltd

Company Registration Number: 14336446
Registered Office:
Suite 10, Hadfield House, Gordon Street, Stockport, England, SK4 1RR


Customer support is available through our website and authorised communication channels.


Source reference:


2. About Holidays Budget


Holidays Budget is a global online travel agency (“OTA”) providing customers with access to travel products and travel-related services worldwide.


Our platform enables customers to search, compare, book, and manage travel arrangements with airlines, hotels, accommodation providers, transport operators, destination management companies, and other travel suppliers globally.


Depending on the booking, Holidays Budget may act:


  • As the principal provider of certain travel services; or
  • As an intermediary or booking agent for third-party travel suppliers.


3. Scope of Services


Our services may include:


  • International and domestic flights
  • Hotels and accommodation
  • Holiday packages
  • Airport transfers
  • Car rental services
  • Villas and holiday homes
  • Tours, activities, and experiences
  • Ancillary travel products
  • Travel-related support services


Availability of services may vary by destination, supplier, and local regulations.


For bundled or package travel arrangements, additional package travel terms may apply.


4. Eligibility and Customer Responsibilities


By using our services, you represent and warrant that:


  • You are at least 18 years old;
  • You possess the legal authority to enter into binding contracts;
  • All information provided by you is accurate, complete, and current;
  • You are authorised to make bookings on behalf of all travellers included in the booking.


Where a booking includes multiple travellers, the lead passenger accepts these Terms on behalf of all passengers included in the reservation.


You are responsible for:


  • Providing accurate traveller information;
  • Reviewing booking details carefully;
  • Ensuring full payment of all charges;
  • Communicating supplier rules to other travellers in the booking.


5. Booking Process and Contract Formation


All bookings are subject to availability and acceptance by the relevant supplier.


A booking is considered confirmed only when:


  • Payment has been successfully received; and
  • A booking confirmation or e-ticket has been issued.


For many travel products, Holidays Budget acts solely as an intermediary between customers and third-party suppliers.


The contractual relationship for the travel service may therefore exist directly between the customer and the supplier.


Supplier-specific terms and conditions may apply in addition to these Terms, including policies relating to:


  • Fare rules
  • Cancellations
  • Refunds
  • Amendments
  • Baggage allowances
  • Check-in requirements
  • Visa obligations
  • Travel restrictions


Customers are responsible for reviewing all booking details and supplier conditions carefully before confirming payment.


6. Website Use


You may use our platform only for lawful purposes and legitimate travel bookings.


You agree not to:


  • Submit fraudulent bookings;
  • Use false payment methods;
  • Engage in unlawful or abusive conduct;
  • Interfere with platform security;
  • Upload malicious software or harmful code;
  • Attempt unauthorised access to our systems;
  • Copy or exploit website content without permission.


We reserve the right to suspend accounts, refuse bookings, or restrict access where misuse or prohibited activity is suspected.


7. Account Security


If you create an account with us, you are responsible for maintaining the confidentiality of your:


  • Username;
  • Password;
  • Login credentials; and
  • Saved payment information.


You must notify us immediately if you suspect unauthorised access or fraudulent activity on your account.


We reserve the right to disable accounts or reset login credentials where security concerns arise.


8. Pricing and Currency


Prices displayed on our platform are dynamic and may change prior to booking confirmation.


Displayed prices may include:


  • Taxes;
  • Carrier-imposed surcharges;
  • Service charges; and
  • Booking fees.


Unless otherwise stated, prices may exclude:


  • Local tourism taxes;
  • Resort fees;
  • Visa costs;
  • Insurance;
  • Optional extras; and
  • Payment provider charges.


Currency Conversion


Prices may be displayed in multiple currencies for convenience.


Exchange rates are indicative only and final charges may vary depending on your bank or payment provider.


9. Payments and Fraud Prevention


Payments must be made using approved payment methods available on our platform.


We reserve the right to:


  • Verify payment details;
  • Conduct anti-fraud and anti-money laundering checks;
  • Request identity verification documents;
  • Refuse suspicious transactions; and
  • Cancel bookings suspected of unauthorised or fraudulent activity.


All payment transactions are processed using secure encrypted systems through authorised payment service providers.


Holidays Budget does not store full payment card details on its systems.


10. Booking Amendments and Cancellations


Changes and cancellations are subject to:


  • Supplier policies;
  • Fare conditions;
  • Airline rules;
  • Hotel terms; and
  • Applicable operational restrictions.


Certain bookings may be:


  • Non-refundable;
  • Non-changeable; or
  • Subject to cancellation penalties.


Where amendments are permitted, additional charges may apply including:


  • Supplier penalties;
  • Fare differences; and
  • Administrative service fees.


Requests for changes or cancellations are not guaranteed until confirmed in writing.


11. Refunds


Refund eligibility is determined in accordance with supplier policies and fare conditions.


Where refunds are approved:


  • Processing times may vary;
  • Supplier and banking delays may occur;
  • Service fees may remain non-refundable; and
  • Refunds may be issued as travel credit where applicable.


Refunds are generally returned to the original payment method unless otherwise agreed.


Holidays Budget is not responsible for delays caused by airlines, suppliers, payment processors, or financial institutions.


12. Travel Documents and Entry Requirements


Customers are solely responsible for ensuring they possess all required travel documentation including:


  • Valid passports;
  • Visas;
  • Transit documentation;
  • Vaccination certificates;
  • Health declarations; and
  • Entry permits.


Requirements may vary depending on nationality, destination, transit route, and government regulations.


Holidays Budget accepts no responsibility for denied boarding, refused entry, deportation, or travel disruption resulting from incomplete or invalid documentation.


13. Flight Terms


Flight bookings are subject to the terms and conditions of the relevant airline.


Airlines may change or cancel flights due to:


  • Operational requirements;
  • Weather conditions;
  • Security concerns;
  • Government restrictions; or
  • Force majeure events.


Ticket rules may include restrictions regarding:


  • Ticket sequence usage;
  • Name corrections;
  • Baggage allowances;
  • Flight changes; and
  • Refund eligibility.


Customers are responsible for arriving at airports with sufficient time for check-in, immigration, and security procedures.


14. Hotel Terms


Hotel bookings are subject to the policies of the relevant accommodation provider.


Hotel policies may include rules regarding:


  • Check-in and check-out;
  • Security deposits;
  • Resort fees;
  • Cancellation deadlines;
  • Occupancy limits; and
  • Damage liability.


Star ratings and guest reviews are provided for informational purposes only and standards may vary between countries.


15. Third-Party Links and Content


Our platform may contain links to third-party websites or services for convenience.


We do not control or endorse third-party websites and are not responsible for their content, policies, or practices.


16. User Content


Where our platform allows customer reviews or uploaded content, users agree that such content:


  • Is accurate and lawful;
  • Does not infringe intellectual property rights;
  • Is not defamatory, abusive, or misleading.


By submitting content, you grant Holidays Budget a worldwide, royalty-free licence to use, reproduce, and display such content across our platforms and marketing materials.


We reserve the right to remove content that violates these Terms.


17. Intellectual Property


All platform content including:


  • Logos;
  • Branding;
  • Website design;
  • Text;
  • Images;
  • Software;
  • Databases; and
  • Graphics


is owned by or licensed to Holidays Budget and protected under applicable intellectual property laws.


No content may be copied, reproduced, distributed, or exploited without prior written permission.


18. Privacy and Data Protection


Your use of our services is subject to our Privacy Policy.


By using our platform, you acknowledge and agree that personal information may be collected, processed, transferred, and shared in accordance with our Privacy Policy and applicable data protection laws.


19. International Operations

Holidays Budget serves customers globally including customers located in:


  • United Kingdom
  • Pakistan
  • European Economic Area
  • GCC countries
  • North America
  • Asia-Pacific regions


Due to the international nature of travel services, customer information may be transferred internationally to airlines, hotels, government authorities, payment providers, and operational support teams.


Certain operational and customer support functions may be managed from Pakistan using secure authorised systems.


20. Limitation of Liability


To the maximum extent permitted by law:


  • Holidays Budget shall not be liable for indirect, incidental, consequential, punitive, or special damages;
  • We are not responsible for acts, omissions, delays, or failures of third-party suppliers;
  • Our liability shall generally be limited to the amount paid for the affected booking.


Nothing in these Terms excludes liability for:


  • Fraud;
  • Death or personal injury caused by negligence; or
  • Any liability which cannot legally be excluded.


21. Force Majeure


Holidays Budget shall not be liable for any failure or delay resulting from events beyond our reasonable control including:


  • Natural disasters;
  • Severe weather;
  • War or terrorism;
  • Civil unrest;
  • Pandemics or epidemics;
  • Border closures;
  • Government actions;
  • Industrial disputes;
  • Airline operational failures; or
  • Technology disruptions.


In such circumstances, obligations may be suspended or modified where reasonably necessary.


22. Breach of Terms


If you breach these Terms, we may:


  • Suspend or terminate access to our services;
  • Cancel bookings;
  • Remove uploaded content;
  • Take legal action where necessary; or
  • Report unlawful activity to relevant authorities.


23. Complaints and Customer Support


If you experience issues relating to your booking, please contact our customer support team promptly.


Contact Details

Holidays Budget

Customer Support: support@holidaysbudget.com


We aim to investigate and resolve complaints fairly and efficiently.


24. Governing Law and Jurisdiction


For customers located in the United Kingdom, these Terms shall generally be governed by the laws of England and Wales unless mandatory local consumer laws apply.


Customers located in other jurisdictions may also benefit from mandatory rights under applicable local consumer protection laws.


25. Language


If these Terms are translated into other languages, the English version shall prevail in the event of inconsistency or conflict.


26. Changes to These Terms


We may amend these Terms from time to time to reflect:


  • Legal and regulatory updates;
  • Operational developments;
  • Changes to our services; or
  • Industry requirements.


Updated versions will be published on our platform with a revised “Last Updated” date.


Continued use of our services after updates constitutes acceptance of the revised Terms.


27. Entire Agreement


These Terms, together with our Privacy Policy and any supplier-specific conditions, constitute the entire agreement between you and Holidays Budget relating to the use of our services.


© 2026 Holidays Budget. All rights reserved.